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Our Location

138 Broadway St
Tillsonburg, ON N4G 3P8

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Home » Our Staff

Our Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do, and they care personally about getting the best results for our patients.

 

 

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Debi

Office Manager

Debi is our Office Manager. She is a Certified Optometric Assistant as well as a Certified Medical Laboratory Assistant and has been a part of our team since July 2011.

Debi oversees the day to day operations of the office which includes staff scheduling, all bookkeeping duties, OHIP submissions/reconciliations, payroll, and accounts receivable/payable.

Together with the dispensary team Debi meets regularly with frame reps to ensure that our office has the latest styles and fashion trends in eyewear.

Debi also provides back up in all other areas of the office when needed including pretesting, OCT and retinal photography and assisting patients with frame selection and ordering.

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Aggie

Intake Coordinator

Aggie has been with us since 2012 and is one of the first faces you’ll see here as our Intake Coordinator. She is a Certified Optometric Assistant as well as a Certified Medical Office Assistant.

Aggie will prepare you for your eye exam with a few simple questions and tests. She will guide you through the office with a smile and relay all your questions and concerns to the Doctor. Aggie is fluent in Low-German and acts as translator for our German speaking patients.

Aggie is also able to assist patients in the dispensary with frame selection and dispensing.

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Sue

Dispensary Supervisor

Sue joined the practice in 2012 and is a Certified Optometric Assistant and also has a diploma in Interior Design. She works mainly in the dispensary assisting patients in choosing the most appropriate frames and lenses for their needs. She places the orders with the lab and checks each one before dispensing to the patient.

Sue is a key player in our inventory management team meeting with reps from eyewear companies to select the most up-to-date and fashionable frames. She enters all our frames into inventory and places new and exciting frame styles in our dispensary each week.

Sue is our OCT and Retinal Photography technician which provides additional information on patient eye health for the doctors.

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Claire

Optometric Assistant

Claire is the newest addition to our staff and very excited to a part of our dispensary team. Claire has over 11 years’ experience in customer service and will be working towards becoming a Certified Optometric Assistant.

Claire is well on her way to becoming a skilled dispenser and is able to adjust and repair your frames. She enjoys assisting patients in selecting the perfect pair of glasses that are both fashionable and comfortable.

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Kelly

Certified Optometric Assistant

Kelly, a registered nurse at TDMH for 35 years, joined the practice in 2012 on part-time basis. She is a Certified Optometric Assistant and is part of our pre-testing team and assists us where ever and whenever we need her!

Along with continuing her education working towards her BA in Psychology, she is also a BCLS-HSFO Instructor and keeps the staff and doctors up-to-date in CPR.

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Denise

Front Desk Coordinator

When you enter or call our office you will be greeted by Denise our Front Desk Coordinator. She is a Certified Optometric Assistant and also has a diploma in Interior Design.

Denise is skilled in scheduling patient appointments whether for an annual visit or on an urgent basis. She organizes the front desk reception area and prepares all our patient files as well as friendly reminder calls to patients for their upcoming appointments and so much more.

Denise looks forward to continuing to grow with the office needs.

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Gina

Front Desk Co-ordinator

Gina recently joined our Front Desk team in December 2017 part time and we were excited to welcome her aboard on a full-time basis in January.
She is an honours graduate from Westervelt college from the Medical Secretarial Program. She brings over 15 years’ experience working in a medical office environment.
Gina will be part of our Front Desk team and will be happy to assist you with your appointment booking needs. She is fluent in Greek and will be starting her studies in the Fall to become a Certified Optometric Assistant.

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Natalie

Front Desk / Pre-Testing

Natalie has been in the Optometric field for 3 years now, she joined our team in April of 2017. Before working here she graduated from Fanshawe College as a Medical Administrator. She became passionate about eye heath working at her previous Optometry office in London for 2 years.

Natalie’s roles at Optometrists on Broadway include greeting patients and getting them pre-tested and ready to see the doctors. As well, she keeps busy doing diagnostic testing such as visual fields and OCT’s. Natalie is currently studying to become a Certified Optometric Assistant, she is set to graduate in June of 2018.

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Rebecca

Optometric Assistant

Rebecca is one of the newest members to join our staff, having come on board in late 2017. She comes to us with over 10 years of Customer Service and Sales experience.

With a passion for learning, Rebecca earned her diploma in Administrative Assistance in 2015 and most recently earned her Certificate in Fitness and Nutrition in 2017.

She is greatly looking forward to becoming a Certified Optometric Assistant very soon.

As a member of our dispensary team, Rebecca enjoys helping patients pick the perfect frame as well as educating patients to select the best lens for them. Rebecca is also responsible for ordering contact lenses for patients and training first-time contact lens wearers in proper contact lens insertion and removal

You can usually find Rebecca in the office adding some style and decorations to our frame room and adding some of her own photography to our office’s social media pages.

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