Debi is our Office Manager. She is a Certified Optometric Assistant as well as a Certified Medical Laboratory Assistant and has been a part of our team since July 2011.
Debi oversees the day to day operations of the office which includes staff scheduling, all bookkeeping duties, OHIP submissions/reconciliations, payroll, and accounts receivable/payable.
Together with the dispensary team Debi meets regularly with frame reps to ensure that our office has the latest styles and fashion trends in eyewear.
Debi also provides back up in all other areas of the office when needed including pretesting, OCT and retinal photography and assisting patients with frame selection and ordering.
Aggie has been with us since 2012 and is one of the first faces you’ll see here as our Intake Coordinator. She is a Certified Optometric Assistant as well as a Certified Medical Office Assistant.
Aggie will prepare you for your eye exam with a few simple questions and tests. She will guide you through the office with a smile and relay all your questions and concerns to the Doctor. Aggie is fluent in Low-German and acts as translator for our German speaking patients.
Aggie is also able to assist patients in the dispensary with frame selection and dispensing.
Sue joined the practice in 2012 and is a Certified Optometric Assistant and also has a diploma in Interior Design. She works mainly in the dispensary assisting patients in choosing the most appropriate frames and lenses for their needs. She places the orders with the lab and checks each one before dispensing to the patient.
Sue is a key player in our inventory management team meeting with reps from eyewear companies to select the most up-to-date and fashionable frames. She enters all our frames into inventory and places new and exciting frame styles in our dispensary each week.
Sue is our OCT and Retinal Photography technician which provides additional information on patient eye health for the doctors.
First time contact lens wearers with also spend time with Sue for training on insertion, removal and care of contact lenses.
After several years in the wedding planning and hotel industry Laura changed her career path to join our team in 2014 and is now a Certified Optometric Assistant.
At our office Laura plays a key role in assisting our patients in the dispensary. With her many years of customer service experience she takes great care in presenting eyeglass options to patients which includes advice on the best style, measurements and ensures that new glasses fit properly.
Laura is also responsible for ordering all contact lenses and assists with OCT scans and retinal photography.
Claire is the newest addition to our staff and very excited to a part of our dispensary team. Claire has over 11 years’ experience in customer service and will be working towards becoming a Certified Optometric Assistant.
Claire is well on her way to becoming a skilled dispenser and is able to adjust and repair your frames. She enjoys assisting patients in selecting the perfect pair of glasses that are both fashionable and comfortable.
Kelly, a registered nurse at TDMH for 35 years, joined the practice in 2012 on part-time basis. She is a Certified Optometric Assistant and is part of our pre-testing team and assists us where ever and whenever we need her!
Along with continuing her education working towards her BA in Psychology, she is also a BCLS-HSFO Instructor and keeps the staff and doctors up-to-date in CPR.
When you enter or call our office you will be greeted by Denise our Front Desk Coordinator. She is a Certified Optometric Assistant and also has a diploma in Interior Design.
Denise is skilled in scheduling patient appointments whether for an annual visit or on an urgent basis. She organizes the front desk reception area and prepares all our patient files as well as friendly reminder calls to patients for their upcoming appointments and so much more.
Denise looks forward to continuing to grow with the office needs.
Natalie is the newest addition to our staff. A graduate from the Medical Administration program at Fanshawe College, Natalie worked in an optometry office for a year before joining our team in 2017. She will be working towards becoming a Certified Optometric Assistant.
Natalie is part of our Front Desk / Pre-Testing team and her duties include greeting patients, preparing patient files, booking appointments and reception. Natalie will also be the voice you hear when we call to give you a friendly reminder of your up-coming appointment.
Natalie also administers visual field testing and assists with pre-testing and OCT scans.